Bonus funds cannot be withdrawn directly — they must first be wagered a specified number of times. This condition is known as a wagering requirement or rollover.
Example calculation: Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. If the wagering requirement is 10x the bonus, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets. These bets can be spread across different matches over time — you don't have to do it all at once.
Key rules to keep in mind:
- Not all bets count toward wagering requirements — generally only bets placed at odds of 1.5 or higher are eligible.
- Cashed-out bets often do not count toward wagering.
- After claiming a bonus, wagering must be completed within a set timeframe — typically between 7 and 30 days.
- Once wagering is complete, the bonus funds are added to your main balance and can be withdrawn.
To find out the wagering requirements for a specific bonus Bonus Page check or ask via live chat — terms and conditions vary for each offer.
After logging in to 38ok, head to the "Live" or "In-Play" section to see real-time scores, wickets, goals, and key stats for all ongoing matches. This information updates every few seconds.
What you'll see:
- Cricket: over-ball, runs, wickets, current run rate, partnership
- Football: goals, cards, corners, ball possession percentage
- Tennis: set score, game score, service information
- Real-time odds changes across any betting market
Video streaming is also available for selected matches — in which case a minimum account balance or a recent bet may be required. On the mobile app, 38ok App Live score tracking is an even better experience from the app — you can also receive push notifications for wickets and goals.
No, not at all. The minimum age to open an account on 38ok is 18 — this is not a suggestion, it is a strict requirement.
How it works: Providing your date of birth during registration is mandatory. If you are under 18, the registration will not go through. Additionally, 38ok's security team monitors account activity and may request a copy of your NID or passport to verify your age if there is any reason for concern.
For parents: If you discover that your child (under 18) has somehow opened an account, contact us immediately at support@38ok.best. The account will be closed right away, and any remaining balance will be refunded. Protecting minors is a core priority at 38ok. Responsible Gaming Core section of the policy.
Under normal circumstances, when making a deposit via bKash or Nagad, Within 1 to 5 minutes Funds are added to your 38ok account. Bank transfers generally take between 15 and 30 minutes.
What to do if your money hasn't arrived:
- First, check your bKash/Nagad SMS or app to confirm whether the money was actually sent and note the transaction ID.
- Log in to your 38ok account and check "Deposit History" or "Transaction History" — your deposit may still be showing as pending.
- If it still hasn't arrived after 15 minutes, contact us via Live Chat — provide your transaction ID, amount, and time.
- The support team typically resolves issues within 30 minutes.
Common reasons: Incorrect amount, server delays, or a temporary issue with the banking system. When making a deposit, double-check that you're sending to the correct account number.
Signing up with 38ok is quick and straightforward — the whole process takes under 3 minutes. All the details are below.
Required information:
- An active Bangladeshi mobile number (in the 01XXXXXXXXX format)
- A strong password (at least 8 characters)
- Date of birth (for age verification)
- Currency selection — Bangladeshi Taka (BDT)
Steps: Fill in the registration form → verify via mobile OTP → make your first deposit → start betting. You don't need an NID or passport to register — however, identity verification (KYC) may be required for larger withdrawals.
Please note — each person may only register one account. Having multiple accounts puts both at risk of being permanently closed. For more details, see On the registration page।
In most cases, an app that won't open can be fixed with just a few simple steps.
Try these first:
- Restart your phone — in many cases, that's all it takes.
- Check your internet connection — Check that your mobile data or Wi-Fi is working properly.
- Update the app — On the Download Page and download the latest version. Older versions may not work correctly.
- Clear the cache — Go to your phone's Settings → Apps → 38ok → Clear Cache.
- Uninstall and reinstall — Download the latest APK from the download page and install it.
If you're having installation issues on Android: Go to Settings → Security → enable "Install from unknown sources", then install the APK. If the steps above don't resolve the issue, email support@38ok.best with your phone model and Android version.
An account lock usually happens for one of two reasons — either too many incorrect password attempts, or a temporary suspension for security reasons. Both have a fix.
Causes & solutions:
- Locked due to incorrect password: It typically unlocks automatically after 15–30 minutes. Alternatively, use the "Forgot Password" link to set a new password — an OTP will be sent to your registered number.
- Security-related lock: If unusual activity is detected, 38ok may temporarily suspend your account. In that case, please contact support to resolve it.
- If you've self-excluded: It will not be unlocked before the set period ends — this is intentional.
Regarding your balance: Even while your account is locked, your balance is completely safe. No funds are deducted or lost. Once the account is unlocked, your balance will remain unchanged. For quick assistance, email support@38ok.best or message us via Live Chat in Bangla.